Billing and Payments

HomeBilling and Payments
Billing and Payments

Automatic Account Setup

Contracting

Quarterly QA Reviews

Billing Terms

Patients: Pay Online

Automatic Account Setup

Occurs Automatically with your First Sample

Machaon recognizes that many acute presentations of disease give little warning when they manifest. Many clients send us unannounced STAT samples. And that's ok; we are happy to help! 

We will set up your account upon your arrival of first sample.

  • No contract required to do business with Machaon, but preferred
  • No phone call required, but welcome
  • We will release the result through the phone, fax and email provided on the test requisition. 
  • Want to receive a SMS text notification when your result is released? Inquire below.
Request an Account Here

Contracting with Machaon

Many clients sign 10-year contracts with Machaon

Our goal is to ensure that contracting with Machaon is always in your best interest. We provide volume-based and scope-of-business discounts to clients under contract. Contracts give transparency on terms, service, pricing and renewals.

  • Group purchasing organizations (GPO) welcome
  • Exclusive contracts offer enhanced savings
  • LIS port opening fees are often covered under contract
Request a Contract Here

Quarterly QA Reviews

QA Effectiveness metrics, applied to your samples

Quarterly quality assurance effectiveness meeting are provided to contracted clients. We will review turnaround time performance, QA metrics, any non-conforming events and customer satisfaction, specific to your institution. The QA review assess the overall relationship and opportunities for improvement.

  • A signed 1-page Quarterly QA Report provided to client
  • Quarterly QA Report includes utilization data
  • Strength of our QA process: we've gone 10 years without losing a single specimen
Request a Contract Here

Billing Terms for Patients & Institutiions

We strive for fair and reasonable terms

Machaon provides services with Net 30 payment terms. Certain international clients may be required at submit payment at time of service. Invoices are mailed or emailed upon completion of services. Modified terms may be available under contract.

  • Net 30 terms by default
  • Sponsored testing programs available for many tests 
Contact our billing department here

Patients: Pay Online

Our patient advocates work to minimize your bill

Machaon provides services with Net 30 payment terms. Certain international clients may be required at submit payment at time of service. Invoices are mailed or emailed upon completion of services. Modified terms may be available under contract.

  • Net 30 terms by default
  • Sponsored testing programs available for many tests 
CONTACT OUR BILLING DEPARTMENT HERE

FAQ

How do I submit an order that is to be billed to insurance (e.g. prior authorization, kit, etc.)?
Please call the laboratory for guidance- contact the Patient Advocate for assistance with prior authorization and insurance related questions, and Client Services for support with account setup, kit requests and instructions, etc.
What is the status of my prior authorization?
Machaon Patient Advocates support all prior authorizations and GAP exceptions for patients and clients. Please call our patient advocate group at (800) 566-3462.
What will my insurance cover for outpatient lab services?
Generally, it is uncertain until your insurer makes a coverage decision. By employing Machaon patient advocates in the process, we maximize reimbursements with prior authorizations and GAP exceptions. We have several sponsored testing programs inside of Machaon where testing is provided at no charge. We abide by the No Surprises Act when we learn of a bill that will be the patient's responsibility. Please inquire with our billing specialists and patient advocates at (800) 566-3462.
To whom do I contact for questions about an invoice (both facilities and patients)?
For facilities, please ask for the Billing and Finance department. For patients, please contact the Patient Advocate.
Do we accept Medicaid?
We do not accept Medicaid or Medicaid programs. We contract with medicare and accept all Medicare beneficiaries. NOTE: Medicaid patients may be able to receive services through our assistance programs - please contact the Patient Advocate.